PRIVACY DISCLAIMER

Your privacy is important to Infohrm

Infohrm is a human resources consultancy that provides employers with analysis and strategic advice to allow them to better manage their Human Resources.

Personal Information

Personal information is any information that Infohrm records about you, where your identity is reasonably ascertainable from the record.

It may range from the everyday (e.g. address and phone number) to the very sensitive (e.g. medical condition or equal employment opportunity information).

Sensitive Information

Certain personal information, called Sensitive Information, is given special protection. Sensitive information can, in most cases, only be disclosed with your consent.

Sensitive information is any information or opinion that Infohrm records about your:

• racial or ethnic origin;
• political opinions;
• membership of a political association;
• religious beliefs or affiliations;
• philosophical beliefs;
• membership of a professional or trade association or a trade union;
• sexual preferences or practices;
• criminal record;
• health or disability (at any time);
• expressed wishes about the future provision of health services to you;
• receipt or proposed receipt of a health service, and any information collected to provide you with that service;
• donation or intended donation of your body parts, organs or body substances.

Information that Infohrm collects

Infohrm only collects personal information about individuals where it is necessary to do so to provide services to its clients or for the management of its business.

Wherever practicable, Infohrm will preserve your anonymity by using de-identified information (that is, information from which the identity of the individual is not reasonably ascertainable to Infohrm) instead of personal information.

When Infohrm does collect personal information, the types of details collected generally include details about clients, representatives of clients and employees of clients.

Personal information collected about client employees may include age, gender, length of service, job title and description, remuneration, absences from work and other information from a client's human resources records.

That information is used to provide Infohrm clients with analysis and strategic advice about the client's management of its Human Resources. Personal information collected about clients and client representatives is generally contact information such as the individual's name, phone and fax numbers and e-mail address.

That information is used to keep in contact with clients and to keep clients informed about developments in the Human Resources field.

Sometimes Infohrm will collect Sensitive Information such as information about an individual's health or disability. Where required by the National Privacy Principles, Infohrm will obtain the individual's consent before collecting Sensitive Information.

Accessing your information

Individuals are generally entitled to access to personal information that Infohrm holds about them.

If you would like access to any personal information about you, please contact us.

To ensure your privacy and that of other individuals, you will need to provide us with appropriate identification before we will grant you access.

We will try to respond to your request as soon as possible. Generally, we expect to be able to send an acknowledgement of receipt of your request within two business days and to provide access within 14 to 28 days. If we decide not to allow you access to the information, we will give you reasons for our decision.

We do not charge a fee for lodging an access request. However, we may charge you a fee for providing access commensurate with the time and resources required to grant you access, including the cost of any intermediaries used.

Corrections

Infohrm takes reasonable steps to ensure that the information it collects, uses and discloses is accurate, complete and up-to-date.

However, if you consider that personal information held about you is not accurate, complete and up-to-date, then you may ask us to correct it.

If the information is incorrect, we will take steps to correct it.

If we disagree with you, we will provide you with reasons. If you still disagree, you may ask us to place a statement of your objection with the personal information. We will take reasonable steps to place the statement with the information.

Complaints

Your privacy is important to us, so we value your feedback.

If you would like to make a complaint, or if you have any comments or questions in relation to our management of personal information, please contact us.

To allow us to more effectively investigate and respond to your complaint, we may ask you to give details in writing.

We will endeavor to resolve any problems promptly. We aim to acknowledge receipt of your written complaint within two business days and then to resolve your complaint within 14 days.

Where the complaint and the investigations required are not straightforward, we will contact you with an estimate of the time required to fully examine the complaint. If more involved or complex investigations need to be conducted, we will endeavor to keep you informed as to their progress. We aim to resolve all complaints within 60 days.

If we are unable to resolve the complaint, you are not satisfied with our response, or where you have not received our reply within a reasonable time (usually 60 days), you may contact the Office of the Federal Privacy Commissioner who will conciliate the matter.

Your privacy on the Infohrm Website

Infohrm does not collect personally identifiable information as you browse this web site. On some pages of the site we use cookies to collect traffic data; however, this data is anonymous.

If you contact Infohrm using any of our online contact or registration forms, we require you to provide us with limited personal information. This may range from a return email address & phone number to basic information about your organization so that we may better understand your needs. These details, and any further information provided by you in the "Comments" field, will be treated by Infohrm as confidential and not disclosed to any third parties.
To unsubscribe in the future from receiving occasional emails, please contact us and advise you wish to unsubscribe.

In this Policy

"Infohrm" means Infohrm Pty Ltd., "we" means Infohrm, and "us" and "our" have corresponding meanings.

"Infohrm" means The Infohrm Group, Inc., "we" means Infohrm, and "us" and "our" have corresponding meanings.

Privacy Policy inquiries

Phone: Louise Griffin on +61 7 3320 3200
Email: Louise Griffin
Mail:
The Privacy Officer
PO Box 2147
Milton BC Qld 4064 Australia